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It would be great if we in the "Request SDS" could add other information that would be implemented in the process.
One example is users who have "product groups" as self defined/customised settings, where they could add which product group a SDS belongs to. Eg. while requesting for a SDS, include in a comment that the SDS belongs to product group "Fuels". Once handled, the product would also have product group "Fuel" added to it's details.